Business and Leadership

This course teaches the foundations of social media technologies, communication methods and how to engage consumers using various tools. You will learn how social media is used in a business setting, and how to use social media to boost brand recognition and achieve organizational goals. You will also learn how to build social media strategies and tactics, build and manage campaigns, and develop social media content. You will learn about major social media platforms, when and how to utilize each platform correctly in business to achieve organizational goals and strategies. This course will teach how to plan, develop, promote, deliver, present, and analyze social media activities. You will learn about how risks, reputation, crisis response, advertising and promoting are managed and maintained. This course will also teach you how metrics, analytics, reporting and social media optimization drive business goals and strategies.. Click here for the full description of CIW Social Media Strategist

This course will prepare you for the dynamic world of customer service. You'll gain a deep understanding of the importance of a service culture and your integral role within it. You will develop essential communication skills, both verbal and nonverbal, ensuring you connect effectively with customers, such as active listening, teaching you to genuinely understand and meet customer needs. Building and maintaining relationships is at the heart of customer service and through this course, you'll acquire techniques to keep customers loyal and satisfied. You'll gain insights into customer behavior, learn strategies for handling service challenges, and appreciate the value of inclusivity when serving diverse groups. Additionally, you'll discover how technology can enhance customer interactions. Furthermore, you'll receive guidance on managing your time, reducing stress, and refining your written communication. By the end, you'll be well-equipped with the skills and knowledge to excel in customer service roles in a variety of settings.. Click here for the full description of Customer Service Representative (CSR) Exam Prep

Understanding how to transition into management is the goal of this course. It presents the skills needed to help you move into a management position along with key strategies to help you understand how to navigate the "management minefield" with ease. Gaining an understanding of how to deal with the pressures from peers and expectations of upper management is a key to being a good manager. Presented are methods for dealing with unruly employees, the role of office politics, and listening techniques that are aimed at helping you understand what your boss is expecting. The impact of effective management on corporate goals and profitability is also be presented. This class is designed to empower your management capabilities. . Full description of Basic Management Skills

Today’s managers need to be equipped with the right skills to deal with the growing number of challenges facing them. This course includes dealing with the competition, coping with ethical dilemmas, identifying and hiring talent, managing diversity, building sustainability, and adapting to the latest technology. This course presents an overview of management, with a focus on the characteristics of successful managers, manager development, and the importance of critical thinking in management. This course will encourage students to define effective management and identify the strategies necessary to be successful business managers. The course presents practical strategies for effective leadership in both organizational settings and one’s own life. A comprehensive overview of the basics of leadership is presented in a student-centered format. . Full description of Business Management and Organizational Leadership

This course will provide an overview of consulting as a profession and will introduce the basic concepts included in consulting, such as establishing credibility and managing clients. Case studies will demonstrate the concepts in a practical manner. Additional topics covered in this course include proposing and delivering consulting services, client interactions, and the skills involved in advising others. . Full description of Consulting - Managing Your Own Business

The Six Sigma introduction course will give students a flavor of some of the methodologies used in this popular quality tool. The student will receive an overview of the Six Sigma movement itself and some DMAIC, control, and causal methodologies.. Full description of Introduction to Six Sigma

Supply chains encompass the companies and the business activities needed to design, make, deliver, and use a product or service. Businesses depend on their supply chains to provide them with what they need to survive and thrive. Every business fits into one or more supply chains and has a role to play in each of them. This course provides an organized framework for understanding the essential concepts of supply chain management and how to develop and deploy supply chains to achieve success in the fast-paced, global economy we all live in.. Full description of Introduction to Supply Chain Management

In this fast-paced world all too often it seems that time is a precious commodity. There never seems to be enough time in our day to do the things we need to accomplish. In this course students explore various approaches to managing time and organizing our schedules so that anyone can find a method that works for them. We will explore ways to prioritize what we need to do but allow time to do what we want to do.. Full description of Principles of Time Management